TOGO ("we," "us," "our," or "TOGO") operates the TOGO mobile application (the "App"), a ride-booking and transportation platform that allows users to request rides, connect with drivers, track rides, and access related transportation services.
This Privacy Policy explains how we collect, use, disclose, and protect information when you use the TOGO App and related services.
By using TOGO, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Information
Depending on how you use TOGO, we may collect:
- Full name
- Mobile phone number
- Email address
- Profile photograph
- Date of birth or age information, where required
- Account login and authentication information
- Address and saved locations
- Emergency contact information, if provided
- Information provided when contacting customer support
1.2 Location Information
Because TOGO provides ride-booking and transportation services, location information is an important part of the App.
We may collect:
- Current or approximate location
- Pickup location
- Drop-off location
- Ride route and trip location
- Driver location during an active ride
- Location information provided manually by the user
Location information may be collected while the App is being used and, where the applicable device permissions allow it, may be collected in the background for features such as driver tracking, ride tracking, navigation, safety, and trip management.
You can control location permissions through your device settings. Disabling location access may prevent certain TOGO features from functioning correctly.
1.3 Device and Technical Information
We may automatically collect certain technical information, including:
- Device model and manufacturer
- Operating system and version
- App version
- Device identifiers
- IP address
- Mobile network information
- Language and regional settings
- Crash reports and diagnostic information
- Log information
- Performance and usage information
1.4 Ride and Transaction Information
When you use TOGO to book or provide a ride, we may collect:
- Pickup and destination details
- Ride date and time
- Driver and rider information
- Ride status
- Trip distance and duration
- Fare and pricing information
- Payment status
- Booking and cancellation information
- Ratings, reviews, and feedback
1.5 Payment Information
If you make payments through TOGO, payment information may be processed by our payment service providers.
Depending on the payment method, this may include:
- Payment transaction information
- Payment method type
- Transaction amount
- Transaction ID
- Payment status
We generally do not store complete card numbers, CVV numbers, or other sensitive payment credentials on our own servers when these are processed directly by third-party payment providers.
1.6 Communications
If you contact us or communicate through TOGO, we may collect:
- Customer support messages
- Feedback
- Complaints
- Call or communication records where permitted by law
- Information you provide during support interactions
2. How We Use Your Information
We may use the information we collect to:
- Create and manage your TOGO account
- Authenticate users
- Process ride bookings
- Match riders with drivers
- Provide pickup and drop-off services
- Display driver and rider locations
- Provide real-time ride tracking
- Calculate fares and trip distances
- Process payments and refunds
- Send booking confirmations and ride updates
- Send notifications related to your account and rides
- Provide customer support
- Verify driver or rider information
- Maintain platform safety and security
- Detect and prevent fraud, abuse, and unauthorized activity
- Investigate complaints and disputes
- Improve our App and services
- Analyze application performance and usage
- Fix bugs and technical issues
- Comply with applicable laws and legal obligations
3. Location Information
TOGO may request access to your device's location to provide location-based transportation services.
For riders, location information may be used to:
- Identify your pickup location
- Help you select a destination
- Match you with nearby drivers
- Track your ride
- Provide estimated arrival information
- Improve ride safety and support
For drivers, location information may be used to:
- Identify nearby ride requests
- Provide navigation and route information
- Allow riders to track an active ride
- Track an active trip
- Calculate trip distance and fare
- Provide safety and operational services
Where technically and legally applicable, location information may continue to be collected while the App is running in the background to support an active ride or other location-dependent functionality.
You may revoke location permissions through your device settings. However, certain ride-booking or driver features may not work without location access.
4. How We Share Information
We may share information with the following categories of recipients when necessary to provide our services:
4.1 Riders and Drivers
Information necessary to facilitate a ride may be shared between riders and drivers.
For example, during a ride, a driver may receive relevant rider information such as:
- Rider name
- Pickup location
- Drop-off location
- Relevant booking information
Similarly, a rider may receive relevant driver information such as:
- Driver name
- Driver profile photograph
- Vehicle information
- Driver location
- Ride information
4.2 Service Providers
We may use third-party service providers for services such as:
- Cloud hosting
- Maps and location services
- Payment processing
- SMS and OTP verification
- Push notifications
- Analytics
- Crash reporting
- Customer support
- Fraud prevention
- Application infrastructure
These providers may process information only as necessary to provide their services to us and subject to applicable contractual and legal requirements.
4.3 Legal Requirements
We may disclose information when required to do so by applicable law, regulation, legal process, court order, or governmental authority.
We may also disclose information when reasonably necessary to:
- Protect the rights or safety of users
- Investigate fraud or abuse
- Prevent illegal activity
- Enforce our terms and policies
- Protect TOGO, our users, or the public
4.4 Business Transfers
If TOGO is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, user information may be transferred as part of that transaction, subject to applicable law.
5. Third-Party Services
TOGO may use third-party services to operate and improve the App.
These services may include mapping, payment, authentication, hosting, analytics, notification, and other infrastructure providers.
Third-party services may have their own privacy policies governing their processing of information.
Where applicable, users should review the privacy policies of those providers for additional information about their practices.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain user accounts
- Complete transactions
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud and abuse
- Comply with legal obligations
- Enforce agreements
- Protect the security of our services
When information is no longer required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
8. Account Deletion and Data Deletion
You may request deletion of your TOGO account and associated personal information, subject to applicable legal and regulatory requirements.
To request account or data deletion, contact us at:
Email: info@paykar.io
When processing a deletion request, we may retain certain information where required or permitted by law, including information necessary for legal compliance, fraud prevention, dispute resolution, accounting, or security purposes.
9. Children's Privacy
TOGO is not intended for children who are below the minimum age required to independently use transportation services under applicable law.
We do not knowingly collect personal information from children in violation of applicable laws.
If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
10. Cookies and Similar Technologies
TOGO and our service providers may use cookies, SDKs, device identifiers, log files, and similar technologies where applicable to:
- Maintain application functionality
- Remember preferences
- Analyze usage
- Improve performance
- Detect security issues
- Provide and improve our services
The use of these technologies may vary depending on the platform and services used.
11. Data Transfers
Your information may be processed or stored on servers located in countries other than your country of residence.
Where required, TOGO will take appropriate measures to ensure that such processing and transfers comply with applicable data protection laws.
12. Your Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Request information about how your data is processed
To exercise applicable rights, contact us using the information provided below.
13. Marketing and Notifications
TOGO may send service-related communications such as:
- Ride confirmations
- Driver arrival notifications
- Ride status updates
- Payment notifications
- Account and security alerts
- Important service announcements
Where required by law, we will obtain appropriate consent before sending promotional communications.
You may manage certain notification preferences through your device or App settings.
14. Driver Information
If you register as a driver, we may collect additional information necessary to verify eligibility and provide transportation services, including:
- Government-issued identification information
- Driving licence information
- Vehicle registration information
- Vehicle details
- Insurance-related information
- Profile photograph
- Bank or payout information
- Background or verification information where legally permitted or required
Such information may be used for driver verification, regulatory compliance, safety, payments, and platform operations.
15. Emergency and Safety Features
Where available, TOGO may provide safety features such as emergency assistance, trip sharing, emergency contacts, or incident reporting.
Information associated with these features may be used to respond to safety incidents, investigate reports, provide customer support, and comply with applicable legal requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
We encourage users to review this Privacy Policy periodically.
Your continued use of TOGO after changes become effective constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
TOGO
Email: info@paykar.io